Privacy Policy
How we collect, use, and protect your information
Your Privacy at a Glance
Secure Data
We use industry-standard encryption to protect your personal information
No Selling Data
We never sell your personal information to third parties
Your Rights
You have full control over your personal data
Personal Information
- Name and contact information (email, phone number, address)
- Payment information (processed securely through our payment partners)
- Order history and preferences
- Account credentials (username and encrypted password)
Usage Information
- Website usage data and analytics
- Device information and IP addresses
- Cookies and similar tracking technologies
- Browsing history and product views
We use the information we collect for the following purposes:
Order Processing
To process and fulfill your orders, manage payments, and provide shipping updates
Communication
To communicate with you about your account, orders, and customer service inquiries
Marketing
To send promotional communications (with your consent), including new arrivals and special offers
Improvement
To analyze usage patterns and improve our website, products, and services
Security
To prevent fraud, ensure security, and comply with legal obligations
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We work with trusted service providers who assist in our operations (e.g., payment processing, shipping, email delivery, analytics). They are contractually obligated to protect your data.
Payment Processing
Payment information is processed securely through certified payment gateways. We do not store complete credit card information on our servers.
Legal Requirements
When required by law, court order, or to protect our rights and safety, or that of our users.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
We implement robust security measures to protect your personal information:
- SSL Encryption: All data transmitted between your browser and our servers is encrypted using SSL technology
- Secure Storage: Personal data is stored in encrypted databases with restricted access
- Regular Audits: We conduct regular security audits and vulnerability assessments
- Limited Access: Only authorized personnel have access to personal information
- Compliance: We comply with applicable data protection regulations including PDPA (Personal Data Protection Act)
You have the following rights regarding your personal information:
Access
Request a copy of your personal data we hold
Correction
Request correction of inaccurate information
Deletion
Request deletion of your personal data
Portability
Request data in a portable format
Opt-Out
Unsubscribe from marketing communications
Object
Object to certain processing activities
To exercise your rights: Contact us at [email protected] or through your account settings. We'll respond within 30 days.
We use cookies and similar technologies to enhance your experience:
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Essential Cookies
Required for the website to function properly (e.g., shopping cart, login sessions)
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Analytics Cookies
Help us understand how visitors use our website to improve user experience
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Marketing Cookies
Used to deliver personalized advertisements and track campaign effectiveness
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Preference Cookies
Remember your preferences and settings for a better experience
You can control cookies through your browser settings. Note that disabling essential cookies may affect website functionality.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:
- Notify you by email (for registered users)
- Display a prominent notice on our website
- Update the "Last Updated" date at the top of this policy
Continued use of our services after changes indicates acceptance of the updated policy.
If you have questions about this Privacy Policy or our data practices, please contact us:
123 Jalan Sultan Ismail
50250 Kuala Lumpur, Malaysia
Your Privacy Matters
We're committed to protecting your personal information and being transparent about our data practices. If you have any concerns, please don't hesitate to contact us.